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Categories
What's New
Announcements and important changes at Picnic: new features, product updates and deprecations.
Account, Registration & Limits
How to create your account, complete identity verification (KYC) and understand Picnic account limits.
- How to create your Monerium account
- Required Documents to Open a Business Account (CNPJ)
- How to Open a CNPJ Account on Picnic
- How to Update Your Verification Phone Number
- Error Finalizing Registration
Security & Access
Passkeys, login, account recovery and how to keep your Picnic account safe.
- 'Failed to create Candide subscription' error in the Picnic app
- Account recovery started by mistake — how to cancel
- Using the same account on phone and PC
- I deleted my passkey from the manager — what now?
- Passkeys on iPhone: how to set up
Pix Deposits (BRL)
How to deposit Brazilian reais into Picnic using Pix and what to do when a deposit doesn't arrive.
- Why does a different name (Genius Labs / BRLA) appear on the Pix to Picnic?
- How can I send money to Picnic
- PIX Deposit Didn't Reflect on the Card
- I Can't Deposit on Picnic: Rejected by the Bank
- Bank Won't Accept Deposits to Picnic
USD & EUR Deposits
USD deposits via ACH, EUR deposits via IBAN and third-party payments via Monerium.
- ACH Push vs. ACH Pull: avoid returns and fees
- Dollar Account Registration Not Approved: What to Do
- Where to Find Your Dollar Account Details
- Fees and Costs: What I pay to use my USD balance
- USD Receiving Limits and Rules
Crypto Deposits
How to safely send crypto to Picnic, supported networks and common issues.
- Always Use a New Address for Crypto Deposits (App)
- I Can't Find the Crypto I Want to Deposit
- How to Load Your Card with Crypto
- Different Network Than Informed in Crypto Deposit
- Unsupported Crypto on the Card: What Is It?
Withdrawals
Withdrawals via Pix, to European accounts (IBAN), in USD via ACH and at ATMs.
- How long does it take for my Pix withdrawal to reach my account
- How to Withdraw to My Bank Account
- Pix Withdrawal Failed: What to Do
- Pix Withdrawal Left the Card but Didn't Reach the Account
- Why Isn't My Pix Withdrawal Working?
Card: Using Your Card
Activation, PIN, limits, fees and everyday use of the Picnic Visa card, including Apple Pay and Google Pay.
- Countries where the Picnic Card doesn't work
- ZIP code for registering your Picnic card in international apps
- Picnic Card: Debit or Credit
- How to Request the Picnic Card
- Can I Use the Card in Dollars
Card: Issues & Declines
Why a purchase was declined and how to fix problems with your Picnic card.
- My Purchase Was Declined: Common Causes and How to Fix It
- Why Was My Card Transaction Declined?
- Why the Card Purchase Was Declined
- Purchase Canceled by the Merchant
- Purchase Rejected - Incorrect PIN
Balances, Transactions & Refunds
Understanding your card balance, tracking transactions and how refunds work.
- How to move your card balance to your Picnic wallet (Portfolio)
- How Long Does It Take for the Card Balance to Be Available?
- The card balance is always in dollars
- Suspicious Transaction on Card
- Made Multiple Purchase Attempts: Which Were Charged
Crypto Wallet
Balance and transactions of the Picnic crypto wallet: swaps, tokens, networks and self-custody.
- How to withdraw unsupported tokens (Fallback Balance)
- How to withdraw Bitcoin (BTC) to a native Bitcoin wallet
- How to Withdraw Balance via DeFi
- My Crypto Balance is Incorrect
- Crypto Balance Not Updating or Not Found
Rewards & Referrals
Zero-fee conversion, the referral program, GNO, OG NFT and the (discontinued) card cashback.
- Fee-Free Conversion: How Picnic's Promotion Works
- "Fee-Free Conversion" Promotion — Terms and Conditions
- How to Refer Friends and Earn Bonuses on the Card
- What is OG NFT?
- Why do I need to have a GNO balance on the card?
Fees, Reports & Documents
Fees, tax documentation, reports and receipts for your operations.
- Complete Picnic fee table
- Crypto Transaction Fees on Picnic
- Card Exchange Rate Differs from Commercial Dollar
- Income Report and Income Tax
- Does Picnic have a CNPJ?
Legal
Picnic's Terms of Service, Privacy Policy and other legal documents.
- Terms and Conditions PROMOTION 5 YEARS PICNIC
- Terms and Conditions - Protected Vault
- Privacy Policy - English
- Regulatory
- Picnic Risk Disclosure