Purchase Rejected - Incorrect PIN

When the status shows “Rejected – Incorrect PIN,” it means the password entered on the card reader does not match your Picnic card PIN.

What to do:

• Check your PIN in the card app ("View Password" button).

• Enter the PIN exactly as it appears in the app.

• If you enter it incorrectly three times, the password will be blocked.

If your card is blocked, send a message to support with the following information:

• Registered CPF (Brazilian tax ID)
• Brief explanation of the request
• Last four digits of the card

Open the chat at https://usepicnic.com/support and submit this information there.

If you entered it correctly and the error persists:

• Cancel the card in the app

• Request another card (if you want a physical card)

• Create a new virtual card (quick and instant)