Purchase Canceled by the Merchant

Find out what happens when a purchase is authorized at the time, but the merchant cancels it later.

What Happens

• The purchase was authorized by the card, but the merchant canceled it afterward.
• This transaction will still appear in the card's History (even after being canceled).
• The refund will appear later as a new credit transaction in your History.
• While the merchant's cancellation is not completed, the purchase may remain in processing status.

Where to See in the App

1. Open the Picnic app and tap on History>View All.
2. Look for the purchase (it may appear "crossed out").
3. Tap on the transaction to see the details and copy the receipt link if needed.

Didn't find it right away? Close and reopen the app and wait a few minutes for the network to sync.

Timeframes

• Stores and acquirers (machine/gateway) may take up to 7 business days to complete the cancellation.
• If the merchant does not capture the purchase within this period, the cancellation occurs automatically and the amount returns to your card balance as a new credit transaction.
• The refund period is up to 5 business days from the date of cancellation.

What You Can Do

• Confirm with the merchant if the cancellation was sent.
• Monitor your History to find the refund.

Quick Notes

• Where the money goes: back to the Picnic card balance ($USD).
• History: the original purchase remains listed; the refund appears a few days later as another transaction.

Want details on how the refund appears and how to confirm it? Also see: “Refund on Picnic Card: How It Works and Where to See”.