Balances, Transactions & Refunds
Understanding your card balance, tracking transactions and how refunds work.
- How to move your card balance to your Picnic wallet (Portfolio)This article explains how to move the balance held on your Picnic Card to your Picnic wallet (Portfolio / Multi-currency) . This is the normal, free pat...
- How Long Does It Take for the Card Balance to Be Available?Deposits via PIX to the card balance usually appear within minutes , but they may take some time to be available for card purchases. Typical Timeframes ...
- The card balance is always in dollarsThe balance on your Picnic Card is always maintained in US dollars (USD) . What this means Regardless of the currency used to add funds (BRL via PIX or ...
- Suspicious Transaction on CardSigns of misuse: Unrecognized purchases Unknown establishments Transactions at unusual times First steps: Freeze the card immediately in the app (it can...
- Made Multiple Purchase Attempts: Which Were ChargedUse this article when you've made several attempts almost simultaneously and are unsure about charges and refunds on your card statement. What Happens w...
- My Purchase is Still ProcessingWhen a purchase appears as “Processing,” it means the transaction has been initiated and authorized, but it has not yet been settled by the merchant. Wh...
- Refund on Picnic Card: How It Works and Where to See ItUse this article when a purchase was canceled or failed after being charged, and the amount was still deducted from your account. Here you'll learn how ...
- Refund Hasn't Appeared YetUnderstand typical timelines, check key points, and know when to open a support ticket. Timelines Many refunds are processed within up to 5 business day...