Suspicious Transaction on Card

Signs of misuse:

• Unrecognized purchases

• Unknown establishments

• Transactions at unusual times

First steps:

1. Freeze the card immediately in the app (it can be unfrozen later)

2. Check if it was used by an authorized family member

Transaction dispute:

1. Open the chat at https://usepicnic.com/support and report the transaction there

2. Submit the supporting documents in the chat

3. Wait for the card operator's analysis