Account, Registration & Limits
How to create your account, complete identity verification (KYC) and understand Picnic account limits.
- How to create your Monerium accountTo withdraw and receive euros (EUR) on Picnic Pro, you need a Monerium account — our partner that issues digital euro (EURe) and provides you with a Eur...
- Required Documents to Open a Business Account (CNPJ)To open your business account at Picnic, you will need to go through a verification process (KYB) divided into two mandatory steps: representative's dat...
- How to Open a CNPJ Account on PicnicYou can now create and manage an account for your company directly through the Picnic interface. Initial Requirements Business account registration is e...
- How to Update Your Verification Phone NumberKeeping your number updated ensures you receive the necessary security codes to validate your online transactions. Step-by-Step Guide for Updating Follo...
- Error Finalizing RegistrationIf you are trying to finalize the registration to request the card and the system rejects any field, do the following: Review the text you entered (name...
- Minimum Age for Account and CardHere's how it works: You can create your Picnic account with Pix enabled starting at age 13. With this account, you can already: make deposits and withd...
- Error Verifying IdentityMain reasons for rejection: Blurred, expired, or damaged document Selfie with face not visible or poor lighting Data different from the document Incompa...
- My KYC Revalidation Was RejectedSome users are experiencing unavailable deposits and withdrawals via Pix due to a payment provider policy update. This measure does not affect card usag...
- My Account Lost Limits and I'm Asked for Another VerificationAccording to internal policies, some accounts have been changed to Level 1 status, which limits bank withdrawals and deposits. What to do Individual use...
- How the Mobile Limit for Withdrawals and Deposits in Reais WorksThe limit for deposits and withdrawals in reais at Picnic is calculated based on a rolling window system . This means the amount is always assessed cons...
- How to increase my deposit limit at PicnicHow to request a higher BRL (Pix) deposit limit at Picnic: who can apply, the exact documents and formats (income-tax return, proof of address, company docs), and how long the review takes.