Card: Issues & Declines
Why a purchase was declined and how to fix problems with your Picnic card.
- My Purchase Was Declined: Common Causes and How to Fix ItFind out why the decline happens and how to avoid future failed attempts. Use this article when your purchase was denied or approved and then immediatel...
- Why Was My Card Transaction Declined?Did you try to pay with your card and the purchase was declined? This can happen for a few simple reasons: Insufficient balance on the card The purchase...
- Why the Card Purchase Was DeclinedNot accepted for certain types of transactions , such as: Deposits into digital wallets and fintechs (Revolut, Wise, PayPal, Curve, etc.). Utility bill ...
- Purchase Canceled by the MerchantFind out what happens when a purchase is authorized at the time, but the merchant cancels it later. What Happens The purchase was authorized by the card...
- Purchase Rejected - Incorrect PINWhen the status shows “Rejected – Incorrect PIN,” it means the password entered on the card reader does not match your Picnic card PIN. What to do: Chec...
- Ensuring Balance Before Paying with the Picnic CardSimple steps to avoid declines due to balance synchronization. Use this information before paying, especially if you just loaded the card. 1-Minute Chec...
- Lost or stolen cardIf you've lost your Picnic card or it has been stolen, it's important to act quickly to block any use and start the request for a new one. The whole pro...
- What is the delivery time for the physical card?After requesting and approving your physical card, it will be prepared for international shipping to your registered address. Estimated delivery time Th...
- I Made a Deposit, Made a Purchase, and It Showed 'Insufficient Funds'Did you just make a deposit, try to pay with your Picnic card, and the terminal showed 'insufficient funds'? In most cases, this is related to where the...
- I Can't Request the Picnic CardPossible Causes Account not eligible yet (KYC needs to be completed or your verification is still under review). Documents not submitted for verificatio...
- Damaged or Defective CardSigns of a defective card: Does not work on any card reader Numbers or data are illegible Physical card is cracked or broken Basic test: Try the card at...
- Issue with Card Security CodeThe CVV code is: Located on the back of the card (3 digits) The card PIN is: Pre-set, there are no options to reset it at the moment Access the app and ...
- App Keeps Showing Errors⚠️ Can't log in? If the app keeps spinning, Face ID / fingerprint doesn't appear, or you switched phones, this article does not apply . Do not uninstall...
- How to Withdraw 'Stuck' Tokens from the Card (Gnosis Pay Safe)This article explains, in a straightforward way, how to withdraw tokens that are in the card wallet (Safe on the Gnosis Chain) and bring them to the mai...