Why Was My Card Transaction Declined?

Did you try to pay with your card and the purchase was declined? This can happen for a few simple reasons:

• Insufficient balance on the card

• The purchase amount exceeded the card's daily limit

• Temporary error with the merchant's terminal

What to do:

1. Check your balance in the app.

2. Adjust (if necessary) the daily spending limit in “Card Settings” in the app.

3. Try paying again after a few minutes.

4. If it fails twice at the same location, the terminal might not be able to read the card (try inserting instead of tapping).