I deleted my passkey from the manager — what now?

If you accidentally deleted your Picnic passkey from your password manager (Google Password Manager, iCloud Keychain, 1Password, Bitwarden, etc.), don't worry: your funds are still safe. You'll need to go through the account recovery process to register a new passkey.

Why does this happen?

Your Picnic passkey is stored in your device's password manager — not on Picnic's server. When you delete the passkey directly in the manager, Picnic loses the reference needed to authenticate you on that device.

Important to know: Picnic does not have a copy of your passkey. For security and self-custody reasons, the passkey is encrypted and stored only on your device/manager. That's why recovery requires confirming your identity again.

Step by step to recover access

Step 1 — First, check if the passkey was actually deleted

Before starting recovery, check the manager:

• Android: Settings → Google → Password Manager → search for "Picnic" or "usepicnic.com".
• iPhone: Settings → Passwords → search for "Picnic" or "usepicnic.com".
• 1Password / Bitwarden / other apps: open the manager app and search for the Picnic entry.

If the passkey is there, the issue is something else — try to sign in normally through the app or site.

Step 2 — Start the recovery process

1. Make sure you are signed out of your account.
2. Open the Picnic app or go to usepicnic.com.
3. On the sign-in screen, tap Recover my account.
4. Enter your registered email.
5. You'll receive a verification code by email. Enter the code to confirm your identity.

Step 3 — Register a new passkey

After confirming your email, you'll be prompted to register a new passkey on the device you're using. Follow the on-screen instructions and authenticate with your biometrics.

Step 4 — Wait the 7-day security period

After registering the new passkey, a 7-day security period starts. This period exists to protect you in case someone tries to recover your account without authorization.

During these 7 days:

• The account is temporarily on hold (no fund movements).
• Your funds remain safe — they are on the blockchain.
• You'll receive emails updating you on progress.

After the 7 days, the new passkey is activated and you can use the account normally again.

How to avoid deleting the passkey in the future

• When organizing your password manager, pay close attention before deleting entries related to "Picnic" or "usepicnic.com".
• Register an additional passkey on another device (for example, both on the phone and on the computer). That way, if you delete one, the other works as a backup.
• Consider using a dedicated password manager (1Password, Bitwarden) instead of the system-native one — they usually have better protection against accidental deletion.

What if I don't remember the email I used?

Without the email, unfortunately it isn't possible to start the recovery process. See: I lost access to my login email.

See also

• How to recover or replace your passkey
• Passkey: Recovery mode (7 days)
• Security and self-custody on Picnic