How Long Does It Take for the Card Balance to Be Available?

Deposits via PIX to the card balance usually appear within minutes, but they may take some time to be available for card purchases.

Typical Timeframes

• Normal: balance available for card purchases between 3 to 5 minutes after the balance is updated.
• Occasional Delay: it may take longer during peak times, due to PIX issuer instability (the most common), or when there are additional security checks.

What to Check

• The app shows the amount on the card, but it is still processing.

How to Resolve

1. Wait a few minutes and refresh the card balance page.
2. Log out and log back into your account.
3. Uninstall and reinstall the app to ensure you have the most updated version.