Error Finalizing Registration
If you are trying to finalize the registration to request the card and the system rejects any field, do the following: Review the text you entered (name...
Updated June 12, 2026
If you are trying to finalize the registration to request the card and the system rejects any field, do the following:
Review the text you entered (name, address, complement, city, etc.).
Remove accents, special symbols, and cedilla, for example:
João→JoaoSão Paulo→Sao PauloCoração→CoracaoMüller→Muller
Use only simple letters, numbers, and spaces.
After adjusting, try submitting the form again.
Does this change my “real” data?
No.
This is just a technical limitation of field input in the system.
Your name remains your official name, with all accents and cedillas;
The data is used normally for registration and analysis purposes, even without accents in the system.