Pix Withdrawal Left the Card but Didn't Reach the Account

Did you make a withdrawal, and the amount left the card a few minutes ago but isn't showing in your bank account?

This can happen for a few reasons.

Common Causes

• The amount is still processing

• The balance went to your Multicurrency Wallet

How to Resolve

1. Wait a few more minutes

2. Check the amount in all your bank accounts

3. Check your Multicurrency Wallet:

   • Access via browser at usepicnic.com

   • Log in and look for the balance in Dollar or Real

   • Click on the currency (if in Dollar, click Convert and proceed to convert to Real)

   Select Withdraw> Continue

   • Enter the amount and confirm a Pix key with the same CPF/CNPJ (Brazilian tax ID) registered with Picnic

Resolved?

Great! Now you know how to identify and solve this issue.

Still not working?

Chat with us at https://usepicnic.com/support.