Security & Access
Passkeys, login, account recovery and how to keep your Picnic account safe.
- 'Failed to create Candide subscription' error in the Picnic appIf you're seeing the message 'Failed to create Candide subscription' in the Picnic app when opening the home screen or when tapping 'Verify existing pas...
- Account recovery started by mistake — how to cancelIf you received an email saying an account recovery was started but it wasn't you who started the process , or you entered the recovery screen by mistak...
- Using the same account on phone and PCA very common question is: "I created my passkey on my phone. How do I use the same account on the computer?" The answer depends on how your devices are...
- I deleted my passkey from the manager — what now?If you accidentally deleted your Picnic passkey from your password manager (Google Password Manager, iCloud Keychain, 1Password, Bitwarden, etc.), don't...
- Passkeys on iPhone: how to set upOn iPhone, passkeys work through iCloud Keychain , Apple's native password manager. If you already use iCloud Keychain, your Picnic passkey is registere...
- How to sign in on PC using a QR code from your phoneWhen you try to access your Picnic account on your computer, your passkey is usually saved on your phone. In that case, the site displays a QR code so y...
- Access key: Recovery modeWhen you register a new access key (passkey) on your Picnic account, it automatically enters a 7-day activation period . This timeframe is a security la...
- How to Share Your Account PasskeyYou can allow others to access your Picnic account by sharing your passkey. This process is done through your device's password manager, not the Picnic ...
- Passkeys on Android: How to Set UpWhat are passkeys? Passkeys protect your account using your phone's biometrics. You use fingerprint or facial recognition instead of passwords. It's fas...
- Security and Self-Custody on Picnic: How Your Access Keys Protect Your AccountWhat is self-custody? At Picnic, your funds are stored in a smart wallet that exists directly on a public blockchain . This means that Picnic does not h...
- How to Recover or Replace Your Access Key on PicnicIf you've lost access to your access key — for example, because you lost your phone, changed devices, or the access key is no longer available — you can...
- How to Protect Your Picnic AccountKeeping your account secure is simple when you know what to look out for. Here are the key points about security, phishing, and what Picnic can or canno...
- Lost Access to Login EmailWhat Should I Do First? Before contacting Picnic, try to regain access to your email through the provider itself (Gmail, Outlook, iCloud, etc.). You usu...
- How to Connect Your Ledger (or Other Hardware Wallet) to PicnicImportant: Picnic is optimized for email login . For advanced users, it is possible to create/log in with an external wallet in the browser . The app do...
- How to Remove Your Account DataHow to unlink your KYC profile from an account without closing it and what to check before using another email.
- How to Correctly Add Personal Data to Another AccountStep by Step Access your account through the browser. Go to Account Settings . Click on Add . Enter the new email. A confirmation code will be sent to t...
- How to Permanently Delete Your AccountHow to permanently delete a Picnic account and understand the difference between deleting the account and unlinking the KYC profile.
- How to Access Your Picnic AccountYou can access your Picnic account via the app or the website . Here's how it works: Choose Your Login Method When logging in, you can choose from three...
- How to Change Your Registered Email DirectlyHow it currently works It's not possible to change your email directly through the app. There is an option to transfer personal data and link to another...
- I can't access my account99% of login issues are resolved with the steps below. Codes expire after a few minutes and cannot be reused. Use only the most recent code you received...
- Verification Code Not WorkingMost common causes: Incorrect time - Device time not synchronized with the official country time Active VPNs How to resolve: Synchronize the time with t...
- Not Receiving the Verification Code via EmailSolutions that resolve 99.9% of cases: Check your spam folder - Codes might end up in junk mail Sync your device's time - The time must be correct and s...
- How to Access Your Wallet on Another InterfaceFor those who created their Picnic wallet via Email or Google, we've prepared a guide on how to perform a secure backup simply. Remember: those who have...