Talk to Picnic
We are a small team and we read every message. For anything about your account, a card payment, a deposit or a withdrawal, the in-app chat is the fastest way to reach us, because it already knows who you are.
Customer support
Open the Picnic app on the web, Android or iOS and start a conversation in the support chat. Tell us what happened and, if it is about a transaction, roughly when it happened and the amount. You can also write to our support team by email.
Help Center
Step-by-step answers about the card, Pix deposits and withdrawals, fees, limits, passkeys and account recovery. Most questions are answered there in a couple of minutes.
Visit the Help CenterPrivacy and legal
Requests about your personal data and your rights as a data subject, as well as formal legal notices, go to our legal channel.
legal@usepicnic.comCompany
Picnic is operated by DeFiBasket Labs Inc., a BVI Business Company (No. 2085144) incorporated in the British Virgin Islands. Regulated operations are carried out by licensed partners in each country where we work.
Picnic will never ask for your private keys, your passkey or a code you received by email. If someone claiming to be Picnic asks for them, do not share them and tell us through the chat.