Why Isn't My Pix Withdrawal Working?

Did you try to withdraw to a bank account and the transaction showed an error?

This can happen for a few reasons.

Common Causes

• The destination bank does not accept the withdrawal.
• Incorrect destination account details.
• Account registration without limits or with withdrawals unavailable.
• Brokerage account (the destination account needs to be a traditional bank)
• PIX key linked to a third-party account (not allowed).

How to Resolve

1. Check and increase Pix limits if applicable: usepicnic.com > Menu > Account Settings > Bank Details
2. Change the destination bank
3. Use an account with the same CPF/CNPJ as the Picnic account
4. Try again later
5. If you're on the app: uninstall and reinstall
6. Withdraw to a decentralized wallet or brokerage (click HERE for a step-by-step guide)

Next Steps

Once your withdrawal is working:

1. Receive funds instantly in your bank account

2. Use the Picnic app to track transaction history

3. Make new withdrawals anytime, within limits