Issue with Card Security Code

The CVV code is:

• Located on the back of the card (3 digits)

The card PIN is:

• Pre-set, there are no options to reset it at the moment
• Access the app and click on View PIN

If the code doesn't work:

1. Make sure to enter only the 3 numbers from the back
2. Check for confusion between 0 and O, 6 and G

Unreadable or erased code:

1. Cancel the current card directly in the app
2. Request a new card immediately, also directly in the app

Questions about card PIN/password:

• Check the following article: Purchase Rejected - Incorrect PIN