Error Verifying Identity

Main reasons for rejection:

• Blurred, expired, or damaged document
• Selfie with face not visible or poor lighting
• Data different from the document
• Incompatible phone model

How to fix:

1. Use a well-lit environment
2. Document on a dark surface, without reflections
3. Selfie without sunglasses, looking at the camera
4. Ensure data matches the document exactly
5. Try another device