My KYC Revalidation Was Rejected

Some users are experiencing unavailable deposits and withdrawals via Pix due to a payment provider policy update. This measure does not affect card usage.

What changes now
• Pix deposits disabled for the affected account
• Pix withdrawals disabled for the affected account
• Card usage remains normal
• Crypto deposits and withdrawals remain available on the web browser

Immediate alternatives
• Send and receive crypto through the platform via the web version: usepicnic.com
• If you have a euro account with IBAN, use SEPA transfers when applicable

What Picnic is doing
• Evaluating and integrating new features for possible support in these cases

How to stay updated
• Periodically check our Help Center