Not Receiving the Verification Code via Email

Solutions that resolve 99.9% of cases:

1. Check your spam folder - Codes might end up in junk mail

2. Sync your device's time - The time must be correct and synchronized with the official time of your country

3. Look for a session approval email - There might be a message to approve the device

4. Click the green button twice to approve the device - If you find the approval email, click the green button, then click again on the new page that opens.

5. Try again: request the code again after 1 min. Try again after 3 hours.

Still not working?

Open the chat at https://usepicnic.com/support and submit this information there:

• Device used

• Times of attempts

• Via browser or Picnic app

• Full CPF (Brazilian tax ID) used for registration