Error When Buying Cashback Currency

This article helps you understand why a purchase of GNO (cashback currency) might fail and what to do to resolve it.

Before You Start

• Deposits: The money you send to the card automatically goes into the digital dollar balance ($USD). You need to use this balance to buy GNO to activate or increase cashback.
• GNO in the Multicurrency wallet does not count for cashback.

Common Reasons for Failure

1. Balance in the Wrong Place
   – Attempting to buy GNO in the app without a balance on the card ($USD)
2. Insufficient Balance
   – The purchase amount + fees (if any) exceeds your available balance.
3. Network/Temporary Instability
   – Demand spikes can delay or cancel orders.
4. Outdated App Version
   – Older versions may have errors during the purchase.

How to Resolve

1. Confirm Where You Are Buying GNO
   – To activate cashback: the purchase uses card balance ($USD).
2. Check Your Correct Balance
   – Open Picnic Card and check the available $USD balance.
3. Try Again Later
   – Go to Cashback → Activate/Increase → Buy GNO.
4. Update the App
   – Download the latest version and repeat the operation.
5. Wait
   – In case of network instability, wait a few minutes and check the transaction history.

Still Not Working?

Contact support through the app or browser and send:

• Date and time of the attempt.
• Amount and screenshots of the error (if any) and the available balance.

* This information is about the cashback program existing until January 31, 2026.

Check the cashback balance

General cashback rules for the Picnic card