# Suspicious Transaction on Card

> Signs of misuse: Unrecognized purchases Unknown establishments Transactions at unusual times First steps: Freeze the card immediately in the app (it can...

Source: https://usepicnic.com/en/help/articles/suspicious-transaction-on-card · Updated 2026-07-15

**Signs of misuse:**

* Unrecognized purchases

* Unknown establishments

* Transactions at unusual times

**First steps:**

1. Freeze the card immediately in the app (it can be unfrozen later)

2. Check if it was used by an authorized family member

**Transaction dispute:**

1. Open the chat at <https://usepicnic.com/support> and report the transaction there

2. Submit the supporting documents in the chat

3. Wait for the card operator's analysis