# Purchase Rejected - Incorrect PIN

> When the status shows “Rejected – Incorrect PIN,” it means the password entered on the card reader does not match your Picnic card PIN. What to do: Chec...

Source: https://usepicnic.com/en/help/articles/purchase-rejected-incorrect-pin · Updated 2026-07-15

When the status shows “Rejected – Incorrect PIN,” it means the password entered on the card reader does not match your Picnic card PIN.

**What to do:**

* Check your PIN in the card app ("View Password" button).

* Enter the PIN exactly as it appears in the app.

* If you enter it incorrectly three times, the password will be blocked.

**If your card is blocked, send a message to support with the following information:**

- Registered CPF (Brazilian tax ID)
- Brief explanation of the request
- Last four digits of the card

Open the chat at <https://usepicnic.com/support> and submit this information there.

**If you entered it correctly and the error persists:**

* Cancel the card in the app

* Request another card (if you want a physical card)

* Create a new virtual card (quick and instant)