# PIX Deposit Didn't Reflect on the Card

> In rare cases, the BRL→USD conversion may fail, and the amount remains in the Multi-currency Account . You can manually complete the conversion in a few...

Source: https://usepicnic.com/en/help/articles/pix-deposit-didn-t-reflect-on-the-card · Updated 2026-06-12

In rare cases, the BRL→USD conversion may fail, and the amount remains in the **Multi-currency Account**. You can manually complete the conversion in a few steps.

## When this happens, only you can manually complete the process.

**Why?** Picnic operates on **self-custody**: you have full control of your money 100% of the time. This means that not even Picnic can move your funds on your behalf.

## How to resolve

Simply access your Picnic account through the browser and follow these steps:

1.  Go to [https://usepicnic.com](https://usepicnic.com)[](https://usepicnic.com) and log in with your account.
    
2.  Go to the **your card** section and click on **“Add balance”**.
    
3.  Choose **“Multi-currency Account”** and select **Brazilian Real (BRL)**.
    
4.  Enter the amount you want to send or click **MAX** to use the entire available balance.
    
5.  Confirm and **execute the transaction**.
    

Done! Within **3 minutes**, the amount will be available on your **USD card** for immediate use.