# Not Receiving the Verification Code via Email

> Solutions that resolve 99.9% of cases: Check your spam folder - Codes might end up in junk mail Sync your device's time - The time must be correct and s...

Source: https://usepicnic.com/en/help/articles/not-receiving-the-verification-code-via-email · Updated 2026-07-15

**Solutions that resolve 99.9% of cases:**

1. **Check your spam folder** - Codes might end up in junk mail

2. **Sync your device's time** - The time must be correct and synchronized with the official time of your country

3. **Look for a session approval email** - There might be a message to approve the device

4. **Click the green button twice to approve the device** - If you find the approval email, click the green button, then click again on the new page that opens.

5. **Try again:** request the code again after 1 min. Try again after 3 hours.

**Still not working?**

Open the chat at <https://usepicnic.com/support> and submit this information there:

* Device used

* Times of attempts

* Via browser or Picnic app

* Full CPF (Brazilian tax ID) used for registration