# My Account Lost Limits and I'm Asked for Another Verification

> According to internal policies, some accounts have been changed to Level 1 status, which limits bank withdrawals and deposits. What to do Individual use...

Source: https://usepicnic.com/en/help/articles/my-account-lost-limits-and-i-m-asked-for-another-verification · Updated 2026-06-12

According to internal policies, some accounts have been changed to **Level 1** status, which limits **bank withdrawals and deposits.**

**What to do**

-   Individual users can resolve this directly on the Picnic platform by completing the **full KYC** (document + selfie/liveness).
-   Once the revalidation is approved, the limit is automatically restored and withdrawals are released as usual.

Next steps:   
[I can't access my account](https://help.usepicnic.com/hc/picnic/articles/nao-consigo-acessar-minha-conta)  
[My KYC revalidation was rejected](https://help.usepicnic.com/hc/picnic/articles/minha-revalidacao-de-kyc-foi-rejeitada)  
[How to access your wallet on another interface](https://help.usepicnic.com/hc/picnic/articles/como-acessar-sua-carteira-em-outra-interface)