# Error Verifying Identity

> Main reasons for rejection: Blurred, expired, or damaged document Selfie with face not visible or poor lighting Data different from the document Incompa...

Source: https://usepicnic.com/en/help/articles/error-verifying-identity · Updated 2026-06-12

**Main reasons for rejection:**

-   Blurred, expired, or damaged document
-   Selfie with face not visible or poor lighting
-   Data different from the document
-   Incompatible phone model

**How to fix:**

1.  Use a well-lit environment
2.  Document on a dark surface, without reflections
3.  Selfie without sunglasses, looking at the camera
4.  Ensure data matches the document exactly
5.  Try another device