# Dollar Account Registration Not Approved: What to Do

> Activating the dollar account (Noah partnership) undergoes an automatic security check that takes, on average, 3 minutes. If your account was not approv...

Source: https://usepicnic.com/en/help/articles/dollar-account-registration-not-approved-what-to-do · Updated 2026-07-15

Activating the dollar account (Noah partnership) undergoes an automatic security check that takes, on average, 3 minutes. If your account was not approved or the verification failed, check the reasons below:

### 1. Do You Have the Euro Card?

Currently, the dollar deposit account is **exclusive to Picnic Dollar card users**. If you chose the Euro card during your registration, you won't be able to activate the Noah account on this account.

### 2. Documentation and Selfie

Identity verification failure usually occurs due to:

* **Unreadable photos:** The document was blurred or had light reflection.

* **Expired document:** Make sure to use a valid ID (RG or CNH).

* **Dark environment:** When doing facial verification, be in a well-lit place without accessories (sunglasses, hat, etc.).

### 3. Manual Review

If your data was submitted correctly but the account was not approved within 24 hours, your request might have gone into a **manual review**.

**What to do?** Chat with our support team at <https://usepicnic.com/support> so we can analyze the specific reason with our banking partner.