# Damaged or Defective Card

> Signs of a defective card: Does not work on any card reader Numbers or data are illegible Physical card is cracked or broken Basic test: Try the card at...

Source: https://usepicnic.com/en/help/articles/damaged-or-defective-card · Updated 2026-06-12

**Signs of a defective card:**

-   Does not work on any card reader
-   Numbers or data are illegible
-   Physical card is cracked or broken

**Basic test:**

1.  Try the card at different locations
2.  Check if the chip is clean and unscratched
3.  Test contactless payment (tap)

**If the defect is confirmed:**

1.  Open the app and cancel the card
2.  Still in the app, request a new one
3.  You can always create and use just the virtual card